Frequently Asked Questions
Everything you need to know about your Elka Collective experience.
What is your return policy?
We offer returns on full-priced items within 14 days of delivery for a refund or store credit. Items must be in original condition with all tags attached.
How long does shipping take?
Domestic orders are typically processed within 24-48 hours and delivered within 3-5 business days. International shipping times vary by location but usually take 7-10 business days.
How do I care for my Elka Collective garments?
Each piece comes with specific care instructions on the internal label. We generally recommend a cold hand wash or dry cleaning for our premium natural fibers like linen, silk, and wool.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and duties are calculated at checkout based on your specific destination.
Can I change or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we can only make changes if the order has not yet been dispatched. Please contact our customer care team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.